Política de reembolso

If you need to return a product purchased from us, then you have thirty (30) days to do so after receipt of the item.

The returned item must be in a resaleable state and any other accessories that accompany the returned product must also come back to us. The item should be returned in its pristine condition and in their original box, packing and accessories as received by you. If the returned item is not in a resaleable state and/or signs of usage, wear, damage, missing box, missing packing and accessories and/or missing instructions are discovered, a re-stocking fee of 25% on the total value of the order will be deducted at the time of refund.

We offer a full refund or replacement if the return is due to a manufacturing fault or defect, provided we are aware of this within seven (7) working days upon receipt of the item. In this case, we will also include a refund of the applicable return delivery charge. Regret we will not include a refund of the applicable return delivery charge if a return is due to a change of mind.

Please ensure that you package up your returns in a suitable and safe manner to prevent it from any damage during transit as no refunds or exchanges will be made if the product or packaging is received damaged during transit. Please ensure you use a secure method of postage that is trackable and requires a signature on delivery. We will not be held responsible for items that have been misplaced or lost during transit.

Please also ensure you add in your order/invoice no. as this will enable us to process your returns as quick as possible. Refunds/replacements will usually be processed within 48 hour’s time.